Staff
Louis Leon
Chevrolet Sales Director
Hector Jimenez
Buick GMC Sales Director
Raheim Brown
Chevrolet Sales Manager
John Palko
GMC Sales Manager
Josh Patterson
Business Manager
Leo Willis
Sales & Leasing Professional
Matt Miller
Pre-Owned Sales Director
Luis Rojas
Finance Manager
Shami Johnson
Business Manager
Travis Hanes
Business Director
Tomaris Hill
Sales & Lease Consultant
Josh Neville
Dealer Trade Manager
Omar Rodriguez
General Manager
Henrik Andersen
Lane Manager
Lizzie Fuentes
Commerical Finance Manager
Joaquin Anchoverri
Sales & Leasing Consultant
Mark Jensen
Fleet Sales Manager
Alex Sanchez
Wholesale Director
Stefon Francis
Service Advisor
Darius Melton
Sales & Leasing Consultant
Aaron Shepard
Service Director
Joshua Brown
Business Development Representative
Joshua Estrella
Service Advisor
Joshua Huertas
Sales & Leasing Consultant
Ciara Jimenez
Service Advisor
Tyler Johnson
Service Advisor
Kip Kelley
Commercial-Fleet Director
Kevin Swata
Fleet & Commercial Service Advisor
Bob Yokes
Loaner Vehicle Director
Kevin Antao
Quick Lube Asst. Manager
Isabelle Campbell
Business Development Representative
Nicole Cappuccio
Business Development Representative
Jeylene Cortes
Business Development Representative
Stephane Coutard
Business Development Representative
Nelson Maldonado
Service Advisor
Jesus Montesinos
Sales
Robert Palmer
Quick Lube Manager
Lukas Rios
Sales @ Leasing Consultant
Dan Riservato
Fleet Account Manager
Maria Rivera
Business Development Manager
Zachary Rodriguez
Sales & Leasing Consultant
Zhane Rodriguez
Sales @ Leasing Consultant
Kaysell Ruiz
Sales & Leasing Consultant
Teresa Sicilia
Business Development Representative
Lucas Vallone
Sales & Leasing Consultant
Louis Leon
Chevrolet Sales Director
Jan 27, 2026
Thank you so much to Tomaris Hill for helping me pick out
Thank you so much to Tomaris Hill for helping me pick out a car! He was very helpful and accommodating. I appreciate all of his patience and hard work. I had an unusual situation, and we managed to come up with a solution. Thank you again I appreciate everything!
Sep 13, 2025
My experience with Tomaris was excellent from start to
My experience with Tomaris was excellent from start to finish. He was professional, knowledgeable, and made the entire car-buying process stress-free. He took the time to listen to my needs, answered all my questions thoroughly, and never made me feel pressured. I really appreciated his honesty and patience in helping me find the perfect car. Thanks to him, I left feeling confident and happy with my purchase. I would highly recommend him to friends and family.
Sep 01, 2025
Shout out to the entire team at Carl Black.
Shout out to the entire team at Carl Black. Couteous, knowledgeable, patient, and not pushy at all. It took me almost a week going back and forth before making a decision. A special thanks to Tomaris Hill. Talk about going above and beyond! Super friendly, personable and dedicated to getting me the best deal possible. The man will bend over backwards for you. Made me feel like we've been friends for years! I went in looking at used cars and ended up driving out in a new 2026 TrailBlazer for a better deal!!! I've already recommended 3 people and told all of them to go see Tomaris. Can't forget to say thanks to the boss man Alex, Louis on the numbers, and Shamei in financing. You all made this an awesome experience, thank you!!!
Hector Jimenez
Buick GMC Sales Director
Aug 08, 2024
We had a great experience purchasing our brand new Yukon
We had a great experience purchasing our brand new Yukon XL with Mr. Brown. He was patient and very helpful throughout the whole process! Would definitely purchase another gmc or Chevy from this dealership!
Mar 27, 2024
Of all the new vehicles I have purchased, the experience
Of all the new vehicles I have purchased, the experience I had with Shami was by far the most hassle free, simplified purchasing process I have ever experienced. I have never encountered a sales person with his overall knowledge of the vehicle. i would recommend both Carl Black and Shami to anyone I know that's in the market for a new vehicle. Hector was also very knowledgeable and did everything he could to get me the fairest price on my new purchase. Raheem in finance made the final part of the purchase process as smooth as anyone could hope for. You guys have a GREAT crew.
Jan 02, 2024
Prompt, courteous and professional sales team; our sales
Prompt, courteous and professional sales team; our sales associate had thorough knowledge of the vehicle and options and provided us with a clear understanding of the process.
Raheim Brown
Chevrolet Sales Manager
Nov 03, 2025
We had a great experience buying our suburban from Carl
We had a great experience buying our suburban from Carl Black. Tomaris was very knowledgeable about the vehicle and made sure to explain the whole process along the way… we will definitely be back in the future!
Aug 12, 2025
Above and beyond service and exceeded my expectations!
Above and beyond service and exceeded my expectations! Great job by Darius Melton and Raheim Brown to get me in a brand new Chevy Trax!
Jun 10, 2025
Carl Black has always done well with my vehicle service
Carl Black has always done well with my vehicle service and when the time came to buy a new vehicle the service was just as professional and helpful.
John Palko
GMC Sales Manager
Aug 15, 2025
I rarely write reviews but I thought that my experience
I rarely write reviews but I thought that my experience at Carl Black GMC needed to be recognized. Tomaris Hill, John Palko and Shami Johnson really made a difference in how I felt about the car purchasing process. They were respectful, courteous and very patient with us. Their positive demeanor was consistent throughout the process, even when we were undecided. They displayed a level of experience and professionalism that won us over, honoring a fair deal. I will definitely purchase another vehicle from them and refer them to my family and friends. Thank you all for a great experience in purchasing our 2025 GMC Sierra Denali.
Feb 22, 2024
Great service.
Great service. Great follow up by sales person. Financial person worked very well with my wife and I. Would recommend this dealer to friends.
Feb 01, 2024
Great products with friendly employees who give it to you
Great products with friendly employees who give it to you straight. No pushy sales pitches. This was the 2nd vehicle that we've purchased there and we look forward to the next.
Josh Patterson
Business Manager
May 27, 2026
From the moment we arrived until the moment we left, we
From the moment we arrived until the moment we left, we were exceptionally well taken care of. Every question we had was answered, and the entire experience made me feel confident and comfortable with my purchase. Tomaris Hill was absolutely amazing, and I truly appreciate all of your help and outstanding customer service.
May 13, 2026
Proud owner of a beautiful new 2026 ocean blue Buick
Proud owner of a beautiful new 2026 ocean blue Buick Envista Avenir from Carl Black Chevrolet Buick. Tomaris made the whole process positive friendly and smooth. Appreciate him and the team there at Carl Black. Thank you again Tomaris for the care and professionalism shown to me and Paul.
Mar 21, 2026
From the very first moment, our interaction with the
From the very first moment, our interaction with the salesperson was excellent; the customer service provided practical, favorable solutions for us, which made the vehicle purchase 100% hassle-free. He instilled a sense of confidence and assurance in us at every turn. He found a clear, quick, and convenient solution for every issue, making the entire process very simple and stress-free. He was always attentive to our questions, providing transparent information and guiding us through every step. It was definitely a very positive experience, and we wholeheartedly recommend him to anyone looking to purchase a vehicle with confidence and receive excellent service. Exelente Mauricio Abadia.
Leo Willis
Sales & Leasing Professional
Sep 02, 2025
Greatl selection of trucks very.
Greatl selection of trucks very. Very helpful sale personal that's answers any questions and works with client to get the best deal
Aug 30, 2025
Great guy.
Great guy. He came to fill in for another salesperson and he was quick, helpful and available.
Apr 01, 2025
Have now bought 5 cars with Leo and love each one more
Have now bought 5 cars with Leo and love each one more than the last. Will always come back to our favorite Aussie for cars.
Matt Miller
Pre-Owned Sales Director
Feb 19, 2024
Leo and Matt and Josh all went above and beyond their job
Leo and Matt and Josh all went above and beyond their job to help my son get a car for his fiancé, Which my son then proposed to his fiancé of almost 3 years to marry him so thank you to those three gentlemen at your dealership for going above and beyond I will go back to Carl to buy another vehicle. Thank you.
Aug 28, 2023
Purchased our 2021 Buick enclave from them we also
Purchased our 2021 Buick enclave from them we also purchased the platinum service plan. Scratch and dent protection all the extras trying to get service for our air-conditioning that is broken. Tried to speak with a manager no managers are ever available. No one will call you back just the sorriest customer service I’ve ever had to deal with at any dealership. And as soon as you catch an attitude for having to deal with their sorry customer service they will for a fuse to work with you. What’s really crappy is when you purchase that service plan, it is only good at their dealership. No other GMC dealerships will honor their service plan. I highly recommend that you not waste your time with these people go somewhere else.
Feb 17, 2022
My boyfriend and I were dreading the car buying process
My boyfriend and I were dreading the car buying process but Anthony Haley made it easy and seamless from beginning to end. As first time buyers we were not sure what exactly we were looking for but he was able to help us find the perfect car for our family. What a relief it was to rely on someone with his level of experience, we can rest assured knowing he helped us make the best decision we could! Thanks Carl Black Orlando, and thank you Anthony Haley!!
Luis Rojas
Finance Manager
Jun 03, 2026
I just bought my new Chevy Silverado RST in the gorgeous
I just bought my new Chevy Silverado RST in the gorgeous White Sands color. Huge shoutout to Tomaris! He was incredible to work with from start to finish. He was professional, knowledgeable and he genuinely cared about getting me into the perfect truck. He made the whole buying experience smooth and stress free. If you are looking for a new ride, go see Tomaris at Carl Black. You won’t regret it!
May 30, 2026
Tomaris Hill was exceptional throughout the entire
Tomaris Hill was exceptional throughout the entire process of selling us a truck. He was professional, personal, and persistent. He was willing to work with us and make sure we got what we wanted. He made the whole process extremely easy. Buying a car is exciting and not in the same breath, but he took all the stress out of it. I would highly recommend this dealership and most definitely Tomaris as an outstanding sales person and personal person.
Mar 14, 2026
Dealership was very inviting clean and spacious i was
Dealership was very inviting clean and spacious i was greeting immediately by Mauricio and he made sure all my needs were met quickly
Shami Johnson
Business Manager
Mar 27, 2026
Absolutely amazing experience!
Absolutely amazing experience! Tomaris was over the top and made the not so usual car purchase experience an unforgettable one. He has earned a lifetime client not just for my family and I but for everyone looking to purchase a new vehicle. 5 stars is not sufficient for the level of knowledge, professionalism, excitement, enthusiasm and respect he showed from day one. Zero question left unanswered. Best of the best!!
Mar 22, 2026
Tomaris demonstrated exceptional professionalism,
Tomaris demonstrated exceptional professionalism, commitment, and genuine care. He never rushed the process and made sure I was comfortable and confident every step of the way.
Mar 05, 2026
If you're looking for a smooth, stress-free car buying
If you're looking for a smooth, stress-free car buying experience, ask for Tomaris Hill at Carl Black Chevy of Orlando. From start to finish, Tomaris made the entire process incredibly easy and straightforward. He was knowledgeable, patient, and genuinely focused on making sure I found the right vehicle rather than just making a sale. Every question I had was answered clearly, and he walked me through each step of the process so there were no surprises. That kind of transparency and professionalism is rare when buying a car. What really stood out was how simple and comfortable Tomaris made everything. No pressure, no games-just honest help and great customer service. He went above and beyond to make sure I left confident and excited about my purchase. If you're heading to Carl Black Chevy of Orlando, do yourself a favor and ask for Tomaris Hill. You'll get someone who truly cares about the customer experience and makes buying a car something you can actually enjoy. Highly recommend!
Travis Hanes
Business Director
Dec 02, 2024
Leo was awesome.
Leo was awesome. He explained everything in detail about my new car. Things have definitely changed since I bought my last car in 2015. Leo was very patient and walked me through all the new features. I love my new car.
Aug 28, 2023
Purchased our 2021 Buick enclave from them we also
Purchased our 2021 Buick enclave from them we also purchased the platinum service plan. Scratch and dent protection all the extras trying to get service for our air-conditioning that is broken. Tried to speak with a manager no managers are ever available. No one will call you back just the sorriest customer service I’ve ever had to deal with at any dealership. And as soon as you catch an attitude for having to deal with their sorry customer service they will for a fuse to work with you. What’s really crappy is when you purchase that service plan, it is only good at their dealership. No other GMC dealerships will honor their service plan. I highly recommend that you not waste your time with these people go somewhere else.
Jun 27, 2021
I'm not sure why this dealer is rated so high, perhaps it...
I'm not sure why this dealer is rated so high, perhaps it was Dowain & Travis who must be rookies or are new (and judging by their reviews one of these rationales must be the culprit). But, I digress. These two clowns tried to take of advantage of a very experienced car buyer who knew what he wanted, and simply asked for their best OTD/OTR on a Bolt EV Adaptive Cruise & EUV with new SuperCruise. Empty promises & several emails, phone calls, & texts later (and the final call with Travis coaching Dowain in the background) resulted in no deal. Anyways, their loss as I finally got the price & trade allowance I wanted.
Tomaris Hill
Sales & Lease Consultant
Jun 10, 2026
I cannot say enough great things about Mr.
I cannot say enough great things about Mr. Tomaris Hill at Carl Black Orlando. He helped me navigate a unique situation by getting me out of my Lexus GX and into a Yukon, and he made the entire process seamless from start to finish. Mr. Hill was incredibly knowledgeable, patient, and genuinely invested in helping me find the best solution for my needs rather than simply making a sale. He took the time to discuss different vehicle options, answer every question thoroughly, and provide honest guidance throughout the process. His expertise and professionalism immediately put me at ease. What truly sets Mr. Hill apart is his personality. He is friendly, approachable, and enjoyable to work with, which made what could have been a stressful experience feel easy and even fun. At no point did I feel pressured. Instead, I felt supported and confident that I was making the right decision. If you’re looking for someone who listens, understands your needs, and works tirelessly to find the right vehicle for you, I highly recommend Mr. Tomaris Hill. His customer service is exceptional, his integrity is evident in every interaction, and he genuinely cares about helping people. I am incredibly grateful that I found him and would not hesitate to work with him again in the future.
Jun 03, 2026
I just bought my new Chevy Silverado RST in the gorgeous
I just bought my new Chevy Silverado RST in the gorgeous White Sands color. Huge shoutout to Tomaris! He was incredible to work with from start to finish. He was professional, knowledgeable and he genuinely cared about getting me into the perfect truck. He made the whole buying experience smooth and stress free. If you are looking for a new ride, go see Tomaris at Carl Black. You won’t regret it!
May 30, 2026
Tomaris Hill was exceptional throughout the entire
Tomaris Hill was exceptional throughout the entire process of selling us a truck. He was professional, personal, and persistent. He was willing to work with us and make sure we got what we wanted. He made the whole process extremely easy. Buying a car is exciting and not in the same breath, but he took all the stress out of it. I would highly recommend this dealership and most definitely Tomaris as an outstanding sales person and personal person.
Josh Neville
Dealer Trade Manager
Sep 04, 2022
Another great experience with Carl Black.
Another great experience with Carl Black. We have 5 vehicles purchased thru Leo and everything is always perfect from start to finish and he always follows up to make sure everything is going good. Leo is 💯 dedicated to his customers. Carl black’s customer service is always above and beyond our expectations.
Sep 01, 2020
Josh was outstanding and very nice to work with. 25 words...
Josh was outstanding and very nice to work with. 25 words words words words words words words words it it it it it it it
Aug 18, 2020
Give xavier a raise. Without his guidence i wouldnt of...
Give xavier a raise. Without his guidence i wouldnt of purchased the vehicle 10/10 service ask for him if you go here! Staff friendly and quick
Omar Rodriguez
General Manager
Nov 03, 2025
We had a great experience buying our suburban from Carl
We had a great experience buying our suburban from Carl Black. Tomaris was very knowledgeable about the vehicle and made sure to explain the whole process along the way… we will definitely be back in the future!
Feb 01, 2024
Great job getting me in and out the door during my
Great job getting me in and out the door during my purchase. I needed additional items post sale that were taken care according to my schedule. Good job.
Dec 06, 2023
This was the easiest vehicle purchase we have ever had.
This was the easiest vehicle purchase we have ever had. We contacted the dealership online with inquiries about two different Chevrolet models as well as two different GMC models. We made an appointment to come in, and all four vehicles were ready for us to see. When we were done with our test drives, they already had the numbers available based on the value of the truck we were trading in. We couldn't have asked for a smoother or more efficient transaction. From management to the salesperson to the gentleman who did our financial paperwork, everyone treated us like we were the most important people there. Exceptional service all around!
Henrik Andersen
Lane Manager
Nov 03, 2025
We have used this dealer in the past and did not have a
We have used this dealer in the past and did not have a good experience at all. We decided to give them another chance and that was a big mistake. Although they did handle the issue in the end, the whole experience was full of empty promises and lies. The technician diagnosed the problem to be a faulty torque converter caused by failed engine mounts. (I approved both repairs to be completed) After replacing the torque converter, the transmission had the same issue with hard shifting and shift flares. Come to find out the transmission fluid was full of metal debris from a failed transmission. (I then approved for the transmission to be replaced) This would have been found if the technician had actually checked the transmission fluid during diagnosing the concern. Not feeling very confident, I had asked the advisor to make sure that he saves the old engine mounts for me. He walked back to the shop and let the technician know that I wanted the old mounts. The advisor told me that he has the old mounts and he would put them in the bed of the truck for me. I had to go to the dealership and retrieve some items from the truck since it was going to be a few days for the transmission to arrive. Upon arriving, I noticed that the old engine mounts were not in the bed of the truck. I called the advisor and let him know the old mounts were not in the bed, he said that he and the tech put them in there. After opening the hood I noticed that the engine mounts ($1,400 parts and labor) in fact WERE NOT replaced. I was now very frustrated knowing that I put my trust in a dealership only for them to try and rip me off. Not only did the technician mis diagnose the transmission, they LIED and said that work was performed when it was not. After 4 weeks of the dealer having my truck, I got a call from the advisor that the truck was ready to be picked up. When I asked for the invoice I was told that they could not invoice it because parts were on the ticket and they could not be removed right now. Then they said we will just run your credit card for the amount of $4,652 and they can email me the copy. ABSOLUTELY NOT!! I was lied to multiple times and they expect me to trust them to just "run my card" without an invoice on what I am actually paying for? The next day the invoice was generated and was paid in full AS PROMISED by me. And just one more thing, the day after picking up the truck I had another shop check the engine mounts. THEY DO NOT NEED TO BE REPLACED!! LIED TO AGAIN BY THE EMPLOYEES AT CARL BLACK!!
Nov 15, 2024
Henrik Andersen was so helpful and understanding of my
Henrik Andersen was so helpful and understanding of my problems and time. He quickly got his parts team working on my car and it was done 10x faster then other locations.
Jul 31, 2024
We have now purchased 4 vehicles from Carl Black of
We have now purchased 4 vehicles from Carl Black of Orlando and we have been absolutely pleased with every single purchase. Leonard Willis sold us our current 2 vehicles; 2024 GMC Sierra Denali Arnold Palmer Invitational truck and our 2023 Yukon AT4. The Traverse and Silverado were our previous vehicles from their dealership. All staff are attentive, kind and truly met all of our expectations. The service department has always been fantastic with general maintenance as well as anything else that arose. We highly recommend this dealership.
Lizzie Fuentes
Commerical Finance Manager
Mar 29, 2023
Great professional and knowledgeable employees.
Great professional and knowledgeable employees. Ms. Lizzie was friendly, polite, professional , and knowledgeable of GMC vehicles.
Mar 24, 2023
Great Experience financing a new service truck and I
Great Experience financing a new service truck and I didn't event have to leave my office!! Lizzie did an awesome job at communicating the process and getting the truck delivered all in the same day. Thank you Lizzie and Carl Black Team!
Dec 31, 2022
Best salesman at the store honest courteous very helpful
Best salesman at the store honest courteous very helpful knows everything about the business can I answer any question if she doesn’t know she’ll ask and find out was able to get my truck all set up I walked in and sign some papers I was done in no time less than an hour no stress thank you very much
Joaquin Anchoverri
Sales & Leasing Consultant
Jul 05, 2025
I was in the process of helping my daughter and son in
I was in the process of helping my daughter and son in law purchase a vehicle. a week ago. The process started by Joaquin went well at first and then he failed to followup with us and kept putting us off for details about the submission of the credit report. He kept sayinf he would follow up and we never heard from him. I had to call the finance manager Shami, who was amazing. He got all the documents ready and we signed them digitally, which was our preference. Secondly the sales manaher, Louis Leon stepped in, apologized profusely and made some concessions for us. He lliterally saved the deal. He treated my family like royalty. If it was not for him we would have gone to another dealership. I would definitely recommend this dealership. I believe the heart of the dealership is service and respect for buyers. They are also very fair in Pricing! Oick a good dalesperson and buy with confidence! Sonya L. Thompson
Nov 09, 2024
Awesome customer service!
Awesome customer service! The easiest transaction i’ve done and i’m on my second car!
Oct 31, 2023
Best Chevy Dealer Ever!
Best Chevy Dealer Ever!! Would recommend to anyone looking for a Vehicle!! Thanks Carl Black
Mark Jensen
Fleet Sales Manager
Jun 07, 2023
My vehicle was used by someone at the dealership as a
My vehicle was used by someone at the dealership as a demo. The inside could have been cleaned up before I picked up the vehicle. I had to delete someone's phone from the Bluetooth settings.
Mar 29, 2023
Great professional and knowledgeable employees.
Great professional and knowledgeable employees. Ms. Lizzie was friendly, polite, professional , and knowledgeable of GMC vehicles.
Mar 24, 2023
Great Experience financing a new service truck and I
Great Experience financing a new service truck and I didn't event have to leave my office!! Lizzie did an awesome job at communicating the process and getting the truck delivered all in the same day. Thank you Lizzie and Carl Black Team!
Alex Sanchez
Wholesale Director
Sep 01, 2025
Shout out to the entire team at Carl Black.
Shout out to the entire team at Carl Black. Couteous, knowledgeable, patient, and not pushy at all. It took me almost a week going back and forth before making a decision. A special thanks to Tomaris Hill. Talk about going above and beyond! Super friendly, personable and dedicated to getting me the best deal possible. The man will bend over backwards for you. Made me feel like we've been friends for years! I went in looking at used cars and ended up driving out in a new 2026 TrailBlazer for a better deal!!! I've already recommended 3 people and told all of them to go see Tomaris. Can't forget to say thanks to the boss man Alex, Louis on the numbers, and Shamei in financing. You all made this an awesome experience, thank you!!!
Dec 02, 2024
Leo was awesome.
Leo was awesome. He explained everything in detail about my new car. Things have definitely changed since I bought my last car in 2015. Leo was very patient and walked me through all the new features. I love my new car.
Aug 28, 2023
Purchased our 2021 Buick enclave from them we also
Purchased our 2021 Buick enclave from them we also purchased the platinum service plan. Scratch and dent protection all the extras trying to get service for our air-conditioning that is broken. Tried to speak with a manager no managers are ever available. No one will call you back just the sorriest customer service I’ve ever had to deal with at any dealership. And as soon as you catch an attitude for having to deal with their sorry customer service they will for a fuse to work with you. What’s really crappy is when you purchase that service plan, it is only good at their dealership. No other GMC dealerships will honor their service plan. I highly recommend that you not waste your time with these people go somewhere else.
Stefon Francis
Service Advisor
May 02, 2026
Professional and amazing people.
Professional and amazing people. I would recommend this them if your in the market for a new car or truck.
Nov 03, 2025
We have used this dealer in the past and did not have a
We have used this dealer in the past and did not have a good experience at all. We decided to give them another chance and that was a big mistake. Although they did handle the issue in the end, the whole experience was full of empty promises and lies. The technician diagnosed the problem to be a faulty torque converter caused by failed engine mounts. (I approved both repairs to be completed) After replacing the torque converter, the transmission had the same issue with hard shifting and shift flares. Come to find out the transmission fluid was full of metal debris from a failed transmission. (I then approved for the transmission to be replaced) This would have been found if the technician had actually checked the transmission fluid during diagnosing the concern. Not feeling very confident, I had asked the advisor to make sure that he saves the old engine mounts for me. He walked back to the shop and let the technician know that I wanted the old mounts. The advisor told me that he has the old mounts and he would put them in the bed of the truck for me. I had to go to the dealership and retrieve some items from the truck since it was going to be a few days for the transmission to arrive. Upon arriving, I noticed that the old engine mounts were not in the bed of the truck. I called the advisor and let him know the old mounts were not in the bed, he said that he and the tech put them in there. After opening the hood I noticed that the engine mounts ($1,400 parts and labor) in fact WERE NOT replaced. I was now very frustrated knowing that I put my trust in a dealership only for them to try and rip me off. Not only did the technician mis diagnose the transmission, they LIED and said that work was performed when it was not. After 4 weeks of the dealer having my truck, I got a call from the advisor that the truck was ready to be picked up. When I asked for the invoice I was told that they could not invoice it because parts were on the ticket and they could not be removed right now. Then they said we will just run your credit card for the amount of $4,652 and they can email me the copy. ABSOLUTELY NOT!! I was lied to multiple times and they expect me to trust them to just "run my card" without an invoice on what I am actually paying for? The next day the invoice was generated and was paid in full AS PROMISED by me. And just one more thing, the day after picking up the truck I had another shop check the engine mounts. THEY DO NOT NEED TO BE REPLACED!! LIED TO AGAIN BY THE EMPLOYEES AT CARL BLACK!!
Darius Melton
Sales & Leasing Consultant
Sep 22, 2025
Darius was great!
Darius was great! Very knowledgable and about the vehicles he showed me. He listened to what I ask for and helped me find exactly what wanted, He showed me how to set up and operate all the features. I have purchased many new cars but this was by far the best car buying experience I ever had! I’m very satisfied with my new Canyon. I highly recommend Carl Black Chevrolet Buick GMC and be sure to ask for Darius!
Aug 12, 2025
Above and beyond service and exceeded my expectations!
Above and beyond service and exceeded my expectations! Great job by Darius Melton and Raheim Brown to get me in a brand new Chevy Trax!
Aaron Shepard
Service Director
Feb 27, 2024
Took my brand new car in for its first oil change and
Took my brand new car in for its first oil change and while waiting they came out to inform us that they rear-ended my vehicle with another customer's vehicle. 2 hours later we left being told it would be taken care of by Aaron Shepard. After a week and no word from anyone we called. Amazingly enough a loaner vehicle is now ready for pick up the next day. We show up - no loaner is ready. They searched through 5 cars and tried to give us one with no gas. Oh it gets better......after a week they call to say my car is ready. I go to pick it up and nothing on the bumper where the damage is was touched. They were like, "the scratch on the side was fixed"....and of course I'm like what???? Aaron Shepard was not available as he left for the day. This is absolutely unacceptable. I do not blame the employee that rear-ended my car. Mistakes happen but Aaron Shepard's job is to make sure that they are corrected. He failed.
Dec 05, 2023
This service department is A #1.
This service department is A #1. I brought my car in and the staff is excellent top-notch. Aaron Shepherd is the best. Service customer service is excellent mechanics are the best thank you so much!!!😁👍
Joshua Brown
Business Development Representative
May 11, 2025
I had an amazing experience at Carl Black Orlando
I had an amazing experience at Carl Black Orlando purchasing my new truck, and I can’t say enough great things about Tomaris Hill! From the moment I called in, Tomaris made me feel welcome and respected. He listened to exactly what I was looking for, answered all my questions with honesty and patience, and made sure the entire process was smooth from start to finish. Not only was he knowledgeable and professional, but he genuinely cared about getting me into the right vehicle—not just making a sale. The level of customer service was beyond what I expected. He kept me informed every step of the way and made sure I was completely confident with my decision. Thanks to Tomaris and the team at Carl Black, I drove off in a truck that I absolutely love. If you’re looking for a dealership that treats you like family and a salesperson who truly has your best interest at heart, go see Tomaris Hill at Carl Black—you won’t regret it!
Joshua Estrella
Service Advisor
Dec 17, 2025
Terry the manager & Joshua Estrella Ripped me off and
Terry the manager & Joshua Estrella Ripped me off and scammed me out of my hard earned money. Worst experience I have ever had with taking a car to get fixed and it wasn’t fixed and ended up in way worse situation I came in with ! If u can’t fix it just say so instead of saying u can and it was fixed and it was not resolved, He had my car in the shop over a week and charged me over $1600 to fix my car for an ac coolant leak and he returned my car back to me stated it was fix as in not leaking coolant , he stated safe to drive and was engine was not smoking . In turn we drove the car 2 min to get gas , car was smoking from under the engine hood , totally out of engine coolant and is in now worse condition then we gave it them originally. Dealer said they test drove it .no issues I want a full refund on this asap Ya that didn’t Happen ! Total rip off I don’t trust this dealer ship to do anything to my cars again .
Joshua Huertas
Sales & Leasing Consultant
Jun 12, 2026
I had an excellent experience browsing this dealership's
I had an excellent experience browsing this dealership's website! It was incredibly easy to navigate, and I found exactly what I was looking for without any hassle. They have a fantastic selection of vehicles, including many low-mileage options that are in great condition. The inventory is well organized, making it simple to compare different vehicles and features. I was impressed by the variety and quality of the cars available. Highly recommend this dealership to anyone looking for a smooth, stress-free car shopping experience! Also Joshua Huertas was awesome to work with, he communicated with me throughout the entire process, I wasn’t confused about anything after he explained it, he answered all of my questions, and was overall just a great person to work with!
Ciara Jimenez
Service Advisor
Apr 29, 2026
From the minute I drove up till the time I left it was
From the minute I drove up till the time I left it was GREAT customer service. My Service Advisor was Ciara Jimenez and she always made aware of what was being done with my vehicle as well as when it will be finished. Very courteous customer service and great communication.
Tyler Johnson
Service Advisor
Nov 15, 2024
Henrik Andersen was so helpful and understanding of my
Henrik Andersen was so helpful and understanding of my problems and time. He quickly got his parts team working on my car and it was done 10x faster then other locations.
Kip Kelley
Commercial-Fleet Director
Aug 28, 2023
Purchased our 2021 Buick enclave from them we also
Purchased our 2021 Buick enclave from them we also purchased the platinum service plan. Scratch and dent protection all the extras trying to get service for our air-conditioning that is broken. Tried to speak with a manager no managers are ever available. No one will call you back just the sorriest customer service I’ve ever had to deal with at any dealership. And as soon as you catch an attitude for having to deal with their sorry customer service they will for a fuse to work with you. What’s really crappy is when you purchase that service plan, it is only good at their dealership. No other GMC dealerships will honor their service plan. I highly recommend that you not waste your time with these people go somewhere else.
Kevin Swata
Fleet & Commercial Service Advisor
Apr 02, 2024
Our company bought the truck at about 10 o'clock in the
Our company bought the truck at about 10 o'clock in the morning and it was delivered to our door at 4 o'clock. You couldn't ask for better service.
Bob Yokes
Loaner Vehicle Director
Mar 29, 2023
Great professional and knowledgeable employees.
Great professional and knowledgeable employees. Ms. Lizzie was friendly, polite, professional , and knowledgeable of GMC vehicles.