Had the best experience for my first time financing a car. Shami was most helpful through the entire car buying process. Go see Shami for all your car buying needs!

From the moment I've arrived and then went to see Elizabeth I was treated professionally. I waited for an oil change and estimate for my car. I hope I get treated like this every time I come to your dealer.

Seemed respectful much better than Kia

I scheduled an Oil change and only had to wait a few minutes for a Service Person to get me signed in. Service was done and I was out in under an hour. Thank you

Very friendly and professional staff. My car service time also great.

I have been doing business with Carl Black - Orlando for several years now. I just purchased, 8 Sep 23, my 4th new vehicle from the East Colonial Drive location. My purchase experiences have all been very positive. This most recent purchase was representative of this fact. I had taken my 2017 Impala in for its 90K service. They took in the car and I walked the lot looking for a GMC Canyon. Found one, looked at, and sat in it. Didn't really fit for me. I then saw the 2023 Travares High Country on the showroom floor. Looked really good. I read the sticker, walked around it several times., and got in it several times sitting in all seats. The best part was that I was left alone. No sales rep. came over to bother me while I looked at the vehicle. I then left and went home to do some online reading about the 2023 Traverse. Then went back to the store for my Impala. I approached a sale rep, Randall M. and explained i wanted to talk about the Traverse. Randall was outstanding in his presence, demeanor, conversation, and patience. Randall patiently went through some numbers with me and made adjustments in my favor after consulting with his manager. After about 3 hours we made an agreement I was comfortable with. Needless to say I bought the vehicle . Randall has to be the best sales rep I think I have ever dealt with. He never flipped me to another sales rep or manager. He stayed with me throughout the whole process. As for Carl Black team, they are the only mechanics that have ever worked on any of my previous 3 vehicles and it was always quality work. The same will be true with my new Traverse. I strongly urge anyone looking for a new Chevy, Buick, or GMC to visit Carl Black on East Colonial Drive near the Waterford Lakes Shopping Center. Ask for Randall M., he will work with ya.

Al told me exactly what to expect. He did not pull any punches and I appreciate his keeping in touch with me.

Good customer service , I always Purchase parts from them and they do amazing job

The service is good and on time without a lot of waiting. Total time in to out was only 40 minutes for an oil change and vehicle evaluation and the list of things you do for free to see if the vehicle has other problems. Another dealership I have gone to I have had to wait at times a half hour to an hour before the got started.

Purchased a 2023 Canyon, met with Alec the sale representative who was awesome, knowledge and most of all respectful

Joshua Wofford could not have been anymore helpful. He was patient and helped make our deal come to fruition. Thank you Josh!

My communication started as an online inquiry, which they appointed Joaquin "Chino" as a sales specialist. We went to Carl Black August 26th to see the Buick Envista Preferred model with that in mind we wanted the Envista Avenir. After test driving we knew this was the car we wanted and mentioned to Chino that we would love it if it was Envista Avenir, A week later he contacted us saying it will be availble for purchase on Saturday September 2nd and what time could we be there. September 2nd came we went in with a very warm welcome from Chino, test drove the car one more time and the rest is history! We love the customer service from every member of the team we spoke with, very professional! Thanks again to the team at Carl Black and big thanks to Chino!

Superb customer service, great personality by Josh Crittle. His honesto and committment is what drove me to purchase a new vehicle

Excellent customer service. If you are in need of a vehicle, this is the place to go. Mr. Josh Crittle was extremely professional and patient when showing me the different cars and answering all of my questions. The entire team was great and made the whole process an amazing experience. I am extremely happy with my new car. THANK YOU!!!

If your searching for your new vehicle Carl black is the place to go hand down both times I’ve been treated like family they actually care An accommodate you to the best deals the one person that made it happen for me was Jeffery Johnson make sure to ask for him he’ll get you rolling out of there with new wheels.thanks again Carl back team 🙏

The moment I stepped in to the dealership I was welcomed by shami Johnson, with a smile and professional welcoming, I wasn't sure what to expect since I had couple horrible experiences before with different car dealerships, but I started to feel better with the help of Shami, no pressure and headaches, it took some time back and forth negotiating the deal, but the end of the day I was extremely happy with the experience and thrilled to have a new car, I can't thank enough Shami Johnson for the help and professional experience and also I want to thank Josh from the finance department, he was very professional, funny and polite, made the deal so quickly, overall it was a great experience and I'm extremely happy, I would definitely recommend this dealership to all my friends and family.

My sales rep and sales manager Luis were extremely helpful educated on the vehicles and attentive. Will definitely continue to do business and recommend more clients

Excellent experience, my first scheduled appointment for an oil change and I was out in less than 30 minutes.

Shami was awesome! Entire process done with a few hours virtually! Hand delivered my wife’s 2023 Suburban RST on a day that was suppose to be a “Hurricane”! Customer service outstanding!! Give this man his money!

About a year ago, we wanted to get a Tahoe; unfortunately, we could not get it due to a surgery I had. Since then, Dowain has always followed up with us; this time around, we looked for him, and we couldn't be happier. He helped us compare the Tahoe and the Yukon, and he was always straightforward. Dowain made us feel comfortable with the purchase we made.

As I mentioned in my other review, Al provided the best customer service to me. He was such a nice person….friendly, professional, and communicated effectively by always following up with me so I knew what was going on with the service of my car, which I really appreciated. Thank you Al for providing such a good service experience and also to the mechanics who worked on my car. I also want to mention Elizabeth who I met when I first arrived at the service counter. She greeted me with a smile and efficiently entered all my concerns that I had with my car. She was courteous and so very helpful! Thank you Elizabeth!

Dowain was a pleasure to work with. We are extremely happy with our purchase.

It was a Pleasure dealing with Josh Crittle. This was the 2nd new car we bought from him in the same week. Go Knights Charge On

Polite people and the service went smoothly and satisfied